Privacy & Data Protection Policy

Drakx Vape is committed to protecting the privacy and security of our retail customers and wholesale partners. Operating within the European market means we adhere to strict data protection regulations. This policy clearly outlines what personal information we collect through drakxvape.com, why we need it to fulfill your orders, and how we keep it secure.

The Information We Collect

To process your purchases and ensure a secure browsing environment, we collect specific categories of information when you interact with our website:

• Order & Account Details: When you place an order, we collect your full legal name, billing address, shipping destination, email address, and phone number. This information is strictly used for logistical fulfilment.
• Statutory Age Verification: Vaping hardware is heavily regulated. To comply with European laws restricting the sale of nicotine-related products, we may require age verification inputs (confirming you are 18+ or the legal age in your jurisdiction) before an order can be processed.
• Technical & Device Data: We automatically collect standard server data, including your IP address, browser type, time zone, and basic site navigation paths. This helps us monitor website stability and prevent fraudulent checkout attempts.

How and Why We Use Your Data

Under European data protection frameworks, we only process your information when we have a valid legal basis to do so:

• Contractual Necessity: Processing your contact and address details to generate shipping labels and deliver your purchased goods.
• Legal Obligation: Conducting mandatory age checks and maintaining accurate financial ledgers required by European tax and customs authorities.
• Legitimate Interests: Analysing anonymous shopping cart drop-offs to improve website performance and deploying fraud-prevention software to protect our payment gateways.

Payment Processing & Financial Security

Drakx Vape does not hold, archive, or process your raw financial data. When you make a purchase, your credit card numbers and security codes are transmitted directly via point-to-point encryption to our certified, PCI-DSS compliant payment gateways. We only receive a secure token confirming whether the transaction was successful, allowing us to release your goods for dispatch.

Who We Share Your Information With

We are a supplier, not a data broker. We never sell, rent, or monetise your personal information. We only share necessary data packets with trusted operational partners:

• Logistics Couriers: We provide your delivery address and phone number to our regional carriers (including DHL, DPD, Royal Mail, and UPS) solely to physically deliver your parcel.
• Security & Fraud Nodes: Automated risk-scoring platforms may assess order details to prevent chargeback fraud and automated bot attacks.
• Legal Authorities: We will only disclose records to regional authorities or customs bodies if formally required by a binding legal mandate or statutory directive.

Cookie Usage & Site Functionality

Our website uses standard cookies to ensure the store functions correctly.

• Essential Cookies: These are required to keep you logged in and remember the items in your shopping basket as you navigate between pages. Disabling these will break the checkout process.
• Analytical Cookies: These allow us to measure site load speeds and identify broken links across different European regions, helping us maintain a smooth user experience.

Data Retention Periods

Your personal information is kept only for as long as necessary to fulfil our commercial obligations to you. Once an order is complete, we are legally required to retain basic commercial transactional records (such as invoices and tax ledgers) for 5 to 7 years to satisfy regional auditing and accounting laws. After this period, data is securely purged.

Your Rights Under European Data Laws

If you are ordering from within Europe, you hold specific structural rights regarding your personal data. You can contact us at any time to request:

• Zugangsrecht: To receive a copy of the personal data we currently hold about you.
• Recht auf Berichtigung: To correct or update inaccurate address or contact details.
• Right of Erasure: Often called the “right to be forgotten,” allowing you to request the deletion of your account profile, provided there are no active orders, customs holds, or statutory tax reasons preventing us from doing so.

Strict Age Restrictions

Our storefront strictly supplies age-restricted goods. We do not knowingly collect data from, communicate with, or sell to anyone under the legal smoking age of 18 (or the applicable threshold in your country). If our security filters detect an account created with falsified age inputs, the profile and associated data will be immediately terminated.

Contact Our Privacy Team

If you have specific questions about how we handle your data, require assistance adjusting your cookie preferences, or wish to exercise your data erasure rights, please contact our support desk:

• E-Mail: info@drakxvape.com