{"id":12,"date":"2026-07-10T00:37:30","date_gmt":"2026-07-09T16:37:30","guid":{"rendered":"https:\/\/teal-hawk-594038.hostingersite.com\/?page_id=12"},"modified":"2026-07-10T00:57:48","modified_gmt":"2026-07-09T16:57:48","slug":"refund-returns-policy-vozolstore-returns-exchanges-refunds","status":"publish","type":"page","link":"https:\/\/drakxvape.com\/fr\/refund-returns-policy-vozolstore-returns-exchanges-refunds\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : juillet 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chez VozolVapeStore, nous assurons notre logistique et notre service apr\u00e8s-vente conform\u00e9ment \u00e0 la r\u00e9glementation europ\u00e9enne en mati\u00e8re de commerce \u00e9lectronique et aux normes de protection des consommateurs. Cette politique d\u00e9taille les conditions de retour, d&#039;annulation et de remboursement pour toutes les commandes pass\u00e9es sur drakxvape.com.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. 15-Day Return Window &amp; Eligibility Criteria<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment aux normes relatives \u00e0 la vente \u00e0 distance transfrontali\u00e8re, vous avez <strong>15 jours calendaires<\/strong> Vous disposez de 5 jours \u00e0 compter de la date de livraison indiqu\u00e9e pour soumettre une demande de retour ou d&#039;\u00e9change. Pour \u00eatre \u00e9ligibles \u00e0 un retour standard, les articles doivent r\u00e9pondre aux conditions strictes suivantes\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le produit doit rester enti\u00e8rement inutilis\u00e9, non ouvert et scell\u00e9 dans son emballage d&#039;origine sous cellophane ou blister.<\/li>\n\n\n\n<li>La s\u00e9rialisation du produit, les codes de lot et les \u00e9tiquettes de s\u00e9curit\u00e9 \u00e0 gratter doivent \u00eatre parfaitement intacts et non alt\u00e9r\u00e9s.<\/li>\n\n\n\n<li>Vous devez pr\u00e9senter un num\u00e9ro de commande valide \u00e9mis directement par drakxvape.com.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Avis obligatoire\u00a0:<\/strong> Tout colis renvoy\u00e9 \u00e0 nos centres logistiques sans num\u00e9ro d&#039;autorisation de retour de marchandise (RMA) approuv\u00e9 sera automatiquement rejet\u00e9 au quai de r\u00e9ception et renvoy\u00e9 \u00e0 l&#039;exp\u00e9diteur \u00e0 ses propres frais.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">2. Statutory Hygiene &amp; Safety Exclusions (Non-Returnable Items)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En raison des r\u00e9glementations en mati\u00e8re de protection de la sant\u00e9 publique et d&#039;hygi\u00e8ne r\u00e9gissant les dispositifs de distribution de nicotine en vertu de la Directive europ\u00e9enne sur les produits du tabac (DPT), le droit de r\u00e9tractation ne s&#039;applique pas aux produits scell\u00e9s qui sont descell\u00e9s apr\u00e8s la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par cons\u00e9quent, nous ne pouvons accepter aucun retour, remboursement ou \u00e9change pour les cat\u00e9gories de produits suivantes, sauf s&#039;ils sont d\u00e9clar\u00e9s d\u00e9fectueux \u00e0 la r\u00e9ception (DOA)\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>cigarettes \u00e9lectroniques jetables ouvertes ou utilis\u00e9es<\/strong>, les syst\u00e8mes \u00e0 capsules pr\u00e9-remplies et les e-liquides non scell\u00e9s.<\/li>\n\n\n\n<li><strong>Composants consommables<\/strong> une fois que leur emballage secondaire est compromis (y compris les r\u00e9sistances de remplacement, les capsules vides, les cartouches, les embouts, les atomiseurs et les m\u00e8ches).<\/li>\n\n\n\n<li><strong>Articles en liquidation<\/strong>, promotional gift bundles, or orders marked as &#8220;Final Sale&#8221;.<\/li>\n\n\n\n<li><strong>distributions en gros en vrac<\/strong> ex\u00e9cut\u00e9s dans le cadre de contrats d&#039;approvisionnement commerciaux d\u00e9di\u00e9s.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Proc\u00e9dure d&#039;autorisation de retour (RMA) \u00e9tape par \u00e9tape<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier un retour ou un \u00e9change, suivez notre proc\u00e9dure de v\u00e9rification standardis\u00e9e\u00a0:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Soumettre une demande\u00a0:<\/strong> Envoyez un e-mail \u00e0 notre service client \u00e0 l&#039;adresse suivante : <strong>info@drakxvape.com<\/strong>.<\/li>\n\n\n\n<li><strong>Fournir la documentation\u00a0:<\/strong> Veuillez indiquer votre num\u00e9ro de commande, les noms pr\u00e9cis des produits et les raisons exactes du retour.<\/li>\n\n\n\n<li><strong>V\u00e9rification visuelle\u00a0:<\/strong> Pour toute r\u00e9clamation concernant des dommages li\u00e9s \u00e0 la livraison ou des anomalies physiques du produit, vous devez joindre des photos ou des vid\u00e9os nettes et en haute r\u00e9solution. Celles-ci doivent montrer clairement le d\u00e9faut du produit ainsi que le code d&#039;authenticit\u00e9\/de s\u00e9rie figurant sur l&#039;emballage ext\u00e9rieur.<\/li>\n\n\n\n<li><strong>Instructions logistiques :<\/strong> Une fois la v\u00e9rification effectu\u00e9e, notre \u00e9quipe vous communiquera un num\u00e9ro RMA ainsi que l&#039;adresse de l&#039;entrep\u00f4t de retour europ\u00e9en d\u00e9sign\u00e9.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">4. Protocole d&#039;inspection technique d&#039;entrep\u00f4t<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque colis entrant fait l&#039;objet d&#039;une \u00e9valuation de conformit\u00e9 physique par notre \u00e9quipe d&#039;inventaire. <strong>1 \u00e0 3 jours ouvrables<\/strong> de r\u00e9ception. Ce protocole de r\u00e9ception v\u00e9rifie\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rification de l&#039;authenticit\u00e9 des produits par rapport \u00e0 nos num\u00e9ros de s\u00e9rie internes de sortie.<\/li>\n\n\n\n<li>L&#039;int\u00e9grit\u00e9 des scell\u00e9s de s\u00e9curit\u00e9 en usine.<\/li>\n\n\n\n<li>La pr\u00e9sence de tous les bordereaux d&#039;exp\u00e9dition internes, des encarts promotionnels et des composants.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Return Shipping Allocation &amp; Liability<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Motif du retour<\/strong><\/td><td><strong>Responsabilit\u00e9 des frais d&#039;exp\u00e9dition<\/strong><\/td><td><strong>Frais de r\u00e9approvisionnement \/ Frais de passerelle<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Produit d\u00e9fectueux \/ DOA \/ Erreur de pr\u00e9paration de commande<\/strong><\/td><td>100% couvert par VozolVapeStore<\/td><td>Aucun<\/td><\/tr><tr><td><strong>Buyer&#8217;s Remorse \/ Wrong Selection<\/strong><\/td><td>Pay\u00e9 int\u00e9gralement par le client<\/td><td>Frais de transaction Gateway d\u00e9duits<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous recommandons vivement d&#039;utiliser un service d&#039;exp\u00e9dition offrant un suivi complet et une assurance transport. Les colis retourn\u00e9s restent la propri\u00e9t\u00e9 et la responsabilit\u00e9 du client jusqu&#039;\u00e0 la confirmation de livraison dans notre centre de r\u00e9ception europ\u00e9en.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Financial Settlement &amp; Refund Timelines<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements approuv\u00e9s sont effectu\u00e9s exclusivement via le moyen de paiement initial utilis\u00e9 lors de la validation de la commande.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Traitement interne :<\/strong> Notre \u00e9quipe comptable effectue les remboursements dans les d\u00e9lais impartis. <strong>1 \u00e0 3 jours ouvrables<\/strong> suite \u00e0 l&#039;approbation r\u00e9ussie de l&#039;inspection de l&#039;entrep\u00f4t.<\/li>\n\n\n\n<li><strong>Cycles de compensation bancaire\u00a0:<\/strong> Selon le r\u00e9seau de compensation de votre banque europ\u00e9enne ou de l&#039;\u00e9metteur de votre carte (virements SEPA, Visa, Mastercard, etc.), le cr\u00e9dit peut prendre un certain temps. <strong>5 \u00e0 10 jours ouvrables<\/strong> \u00e0 afficher sur votre relev\u00e9.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Non-Refundable Surcharges &amp; Adjustments<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les retours dus \u00e0 un changement d&#039;avis ou \u00e0 une erreur du client, le montant final du cr\u00e9dit tiendra compte de d\u00e9ductions sp\u00e9cifiques\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais d&#039;exp\u00e9dition initiaux et les surclassements de livraison express ne sont pas remboursables.<\/li>\n\n\n\n<li>Les frais de traitement des passerelles de paiement tierces et les frais de conversion de devises encourus lors de la transaction initiale peuvent \u00eatre d\u00e9duits du solde net du remboursement.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. Ajustements de remboursement partiel<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VozolVapeStore se r\u00e9serve le droit d&#039;accorder des remboursements partiels r\u00e9duits au cas par cas si\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les articles sont retourn\u00e9s sans c\u00e2ble de chargement, sans documentation ou sans emballage structurel int\u00e9rieur.<\/li>\n\n\n\n<li>L&#039;emballage ext\u00e9rieur pr\u00e9sente des dommages importants qui compromettent la revente du produit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Politique d&#039;\u00e9change de produits<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez un \u00e9change plut\u00f4t qu&#039;un remboursement, la commande de remplacement sera pr\u00e9par\u00e9e et exp\u00e9di\u00e9e uniquement apr\u00e8s r\u00e9ception du produit d&#039;origine dans notre centre de distribution et validation de notre contr\u00f4le qualit\u00e9. Si le produit de remplacement demand\u00e9 est indisponible, un avoir ou un remboursement standard vous sera propos\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Marchandises endommag\u00e9es, incorrectes ou d\u00e9fectueuses (R\u00e9clamations DOA)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez inspecter votre colis d\u00e8s sa r\u00e9ception. Si celui-ci est endommag\u00e9 par le transporteur ou si le mat\u00e9riel interne pr\u00e9sente un d\u00e9faut de fabrication\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9poser une r\u00e9clamation via <strong>info@drakxvape.com<\/strong> dans <strong>15 jours<\/strong> livraison.<\/li>\n\n\n\n<li>Fournissez une preuve visuelle claire des dommages caus\u00e9s \u00e0 l&#039;emballage ou du dysfonctionnement du mat\u00e9riel.<\/li>\n\n\n\n<li>Apr\u00e8s validation technique, nous vous enverrons une unit\u00e9 de remplacement identique ou proc\u00e9derons \u00e0 un remboursement int\u00e9gral couvrant tous les frais de traitement, sans frais suppl\u00e9mentaires pour vous.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">11. Order Interceptions &amp; Cancellations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes peuvent \u00eatre modifi\u00e9es ou annul\u00e9es gratuitement. <strong>avant l&#039;exp\u00e9dition depuis l&#039;entrep\u00f4t et la g\u00e9n\u00e9ration du suivi<\/strong>. Une fois votre commande remise \u00e0 nos transporteurs, elle ne peut \u00eatre ni intercept\u00e9e, ni redirig\u00e9e, ni modifi\u00e9e. Si vous souhaitez annuler une commande en cours de livraison, vous devez en accepter la livraison et effectuer une demande de retour standard conform\u00e9ment aux conditions d\u00e9crites \u00e0 la section 1.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Refused Deliveries &amp; Erroneous Address Incidents<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si un envoi est retourn\u00e9 \u00e0 notre centre de distribution europ\u00e9en en raison d&#039;un refus de livraison par le client, d&#039;un d\u00e9faut de retrait du colis dans un point de retrait local ou d&#039;une adresse de livraison inexacte\/incompl\u00e8te saisie lors du paiement\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La commande sera trait\u00e9e comme un retour non autoris\u00e9.<\/li>\n\n\n\n<li>Tous les frais d&#039;exp\u00e9dition, les frais de retour du transporteur et les frais administratifs automatis\u00e9s seront d\u00e9duits directement de votre remboursement final.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">13. Demande territoriale europ\u00e9enne<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cette politique s&#039;applique directement \u00e0 toutes les exp\u00e9ditions effectu\u00e9es au sein de notre r\u00e9seau de distribution europ\u00e9en principal. Si vous commandez depuis un pays hors de l&#039;Union europ\u00e9enne ou des zones d&#039;exp\u00e9dition standard du Royaume-Uni, veuillez contacter notre service client afin de vous renseigner sur les proc\u00e9dures douani\u00e8res, les modalit\u00e9s de retour et les conditions de garantie en vigueur dans votre pays avant de proc\u00e9der \u00e0 votre achat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14. Op\u00e9rations de contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question technique concernant la gestion des retours ou le suivi des transactions, veuillez contacter notre service client\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail:<\/strong> info@drakxvape.com<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: July 2026 At VozolVapeStore, we operate our logistics and post-purchase support in compliance with European e-commerce frameworks and consumer safety standards. This policy details the terms governing returns, cancellations, and refunds for all orders fulfilled through drakxvape.com. 1. 15-Day Return Window &amp; Eligibility Criteria In accordance with cross-border distance selling standards, you have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Returns Policy | VOZOLstore Returns, Exchanges &amp; Refunds<\/title>\n<meta name=\"description\" content=\"Read the VOZOL Vape Store refund and returns policy. 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