Returns & Refund Policy

As a direct factory manufacturer and distributor, Drakx Vape operates strict, policy-driven quality control and logistics protocols. This commercial policy outlines the precise conditions under which retail and wholesale buyers can return hardware, report defective goods, or request order cancellations.

15-Day Standard Return Window

We accept standard commercial returns within 15 kalenderdagar from the date your tracking number confirms delivery. To be eligible for a standard return (e.g., incorrect item ordered or buyer’s remorse), the hardware must meet absolute resale conditions:

• The items must remain completely unsealed, unused, and retained within their original factory cellophane or blister packaging.
• All outer retail box serial numbers, security scratch codes, and batch identifiers must be 100% intact.
• A valid Drakx Vape order reference must be provided.

Hygiene Restrictions (Non-Returnable Items)

Disposable vaping hardware and consumable components are governed by strict European hygiene laws and the Tobacco Products Directive (TPD). Consequently, we strictly reject returns on any unsealed goods. Unless verified as Dead on Arrival (DOA) due to a manufacturing fault, the following items are permanently excluded from our returns framework:

• Opened or activated disposable vapes, pre-filled pods, and unsealed e-liquids.
• Compromised consumable parts (replacement coils, cartridges, drip tips).
• Clearance inventory and custom factory-direct wholesale contracts.

Defective Hardware & DOA (Dead on Arrival) Claims

We stand behind our manufacturing lines. If your hardware arrives damaged from transit or exhibits an immediate factory defect out of the box, you are fully protected. You must report DOA claims within the 15-day delivery window. To process a warranty claim, our technical desk requires clear photographic or video evidence demonstrating the hardware failure, alongside a clear shot of the batch/serial code printed on the outer packaging. Once our technicians validate the defect, we will arrange a free replacement unit or a full refund at zero additional cost to you.

The RMA (Return Merchandise Authorisation) Procedure

No inbound parcels will be accepted at our European warehouses without prior digital approval. Packages arriving at our intake docks without an authorised RMA number will be instantly rejected and returned to the sender at their expense.

1. Request Approval: Email our operations desk at info@drakxvape.com detailing your order number and the exact reason for the return.
2. Receive your RMA: If your request aligns with our policy, we will issue a unique RMA code and provide the exact shipping address for the nearest European returns hub.
3. Dispatch the Goods: We highly recommend utilizing a tracked and insured freight service. Returned inventory remains the legal liability of the buyer until physical delivery is logged at our facility.

Shipping Costs & Financial Deductions

Liability for freight and administrative costs is determined strictly by the reason for the return:

• Factory Fault / Picking Error: Drakx Vape absorbs 100% of the return freight and replacement costs.
• Buyer’s Remorse / Order Error: The customer pays for return shipping. Furthermore, the original outbound freight cost and any unrecoverable third-party payment gateway fees incurred during checkout will be deducted from the final refund balance.
• Partial Deductions: We reserve the right to reduce the refund value if returned items arrive with missing charging cables, stripped documentation, or crushed retail packaging.

Order Cancellations & Delivery Refusals

Orders can only be modified or cancelled free of charge prior to warehouse dispatch. Once your parcel is handed over to our logistics carriers and a tracking code is generated, the shipment cannot be intercepted. If a dispatched package is returned to our hubs because the buyer refused delivery, failed to collect it from a local depot, or provided an incorrect shipping address, the order will be classified as an unauthorised return. All initial shipping costs, return carrier penalties, and internal administrative fees will be forcefully deducted from the final refund.

Warehouse Inspection & Refund Timelines

Every returned parcel undergoes a technical intake inspection at our facility to verify factory seals and product authenticity against our outbound database. This takes 1 to 3 business days after arrival. Following successful inspection, approved funds are routed directly back to the original payment instrument. Depending on your European banking network or credit card issuer, clearing cycles typically take 5 to 10 business days to reflect on your statement.

Contact Returns Support

To initiate an RMA request or enquire about the status of an ongoing return inspection, please contact our support desk:

• E-post: info@drakxvape.com